Terms and conditions of Cara Jae Wigs
Please read this information well.It may contain details regarding your rights, obligations and limitations that meet your overall concern.
We try our very and upmost best to deliver every unit to your each individual standards/requests.
Because our hair is 100% human virgin hair and every piece has an individual donor, we can not guarantee hair colour or texture of the unit. the units range in straight, wavy and curly. and natural virgin units are colours 1b and 2 natural. we do however get other ranges from time to time and happy to notify you when we have them in stock. they can be customised to your preferred colour but not guaranteed.All units are individually colour tested, water tested and heat resistant tested, in prevention of any discomforts. No Wig will be sold without undergoing these tests and as proof we take photos of the units once styled to insure the quality.
Payments are always 100% upfront. We are currently taking Paypal and credit transactions
GENOAPAY- is available on all orders and has 10x weekly payments. If your were after this service please contact the team via email email@example.com and we can assist you in setting up your account and payments.
We are now officially taking payments for MOH (ministry of health NZ) if you are a patient and in need of forms , consultations and more info please contact regarding on firstname.lastname@example.org and we can help you through this process.
Fraud and theft of any of the CaraJae hair line will be prosecuted and to the fullest by law enforcement.
Business hours are 9-6 Monday-Friday Christchurch time NZL.
Our after hours staff are able to reach you via email if you have any questions and need them answered asap, or find the pop up bubble on our website for quick questions to be answered.
Buying online is available 24/7 but please bare in mind the world times as may not be processed straight away.
If you place an order on the Friday it will not be processed until the following Monday ,unless it is a public holiday.
It will then be shipped and delivered within the working week.
Shipping cost is made at checkout, NZ is free shipping, AUS is $15 standard shipping and world wide is $25 standard shipping.
If there is any stock that is unavailable on our website a out of stock will be shown on the unit. If you request an item that has sold out on the website please do not hesitate to get in contact with us with your payment options and we can put you on the pre order list for that item. be aware that this delivery of your preorder could take up to 3 weeks.
Our prices of units are subject to change without notice therefore if we receive a payment that you want to exchange for another the next unit could be more so an added fee will be applied to your order, we will notify you any changes before proceeding with your order.
Any individual/group photos/ any media belonging to CaraJae must be approved and finalised by one of the CaraJae parties. any of the unauthorized use may violate the trade laws and regulations .
We at CaraJae co take a lot of time and pride in high levels of quality goods we provide to you.
We thoroughly inspect each and every one of our handmade units to ensure the best quality guaranteed, before shipping them off to your required destination to make sure CaraJae corp is not responsible for any damage that occurs .
Because of this we would like you to make sure that what you have ordered is the correct sizing, lace colour etc as we only give refunds if the unit is faulty. Faulty meaning it is not up to CaraJae co standards and with that photos can be sent to us to show that.
This faulty unit if decided it is faulty has to be addressed to CaraJae co within 48hours of receiving the unit and making sure the lace around the hairline has not been cut of worn and can be returned within 72hours of receiving the unit.
If the product is not in the same condition as previously shipped then we are unable to give a refund, (this includes cutting of the lace around the hairline),(no hole and no cutting of the lace).. Before we can issue a refund, the product must be sent back to CaraJae co in same condition as delivered.If there are any other conditions we have not mentioned we are not liable to give an exchange.
If we have agreed to exchange your purchase ,the wig must be in original condition if we can tell you have not worn the product we will refund your order.
We at CaraJae co are not liable for the loss of a packaged item.
The wig must be shipped back within 3 days of purchase. The unit must be sent back with all added extras and packaging or a refund will not be given .Any sale items cannot be refunded.
If the wig is damaged there will be no refund.
Customers are able to take advantage of all video tutorials, photos and media posts to stay updated on our product before purchasing you you can get the best results in your own home. And able to choose the correct wig unit for you.
Size does matter, please choose the selection of your cap size correctly as we do not refund if it is the wrong size unit. There is a link that is available to you to show you how to measure your head correctly by scrolling down to the bottom of the screen to the chart or can be emailed to you before hand to have the measurements saved in your private settings. Also available is a one on one consult with one of our friendly staff to guide you in the right direction.
All shipping and handling is at the customers expense therefore we do suggest that sending through courier that provides you with shipping confirmations and tracking number.
Thankyou From everyone here at Carajae co. Please find cap size chart below:
Wig cap sizing- Small, Medium ,Large.
Please view and measure the circumference of your head, if you are having difficulty or have any questions please email email@example.com and I can help
Small cap size:
Front to nape- 13.5
forehead to ear- 11
ear to ear through top- 12
temple to temple-14
nape/around neck- 5
Medium size cap:
front to nape- 14.5
ear to forehead- 11.5
ear to ear through top- 12.5
temple to temple- 14.5
Large size cap:
front to nape- 15.5
ear to er- 12
ear to ear through top- 13.5
temple to temple- 15.5
nape of neck- 6